Privacy policy

Last updated: November 5, 2026

JustinesFrench, operated by Learn French With Justine, a business registered in the Netherlands, operates this website and provides French language courses, digital learning resources, private lessons, and related services (the "Services").

Our online store is powered by Shopify, which enables us to offer and manage our products and services.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, purchase our products, use our Services, or communicate with us.

Please read this Privacy Policy carefully to understand how your personal information is handled.

Personal Information We Collect

Depending on how you interact with our website and Services, we may collect the following information:

  • Contact information: Your name, email address, phone number, billing address, and other contact details you provide.

  • Purchase information: Products or services purchased, transaction details, payment confirmations, and purchase history.

  • Account information: Login details, account preferences, and information associated with your course access.

  • Learning information: Your French level, learning goals, time zone, scheduling preferences, and other information provided when arranging private lessons.

  • Communications: Information you share when contacting us by email, contact form, WhatsApp, or other communication channels.

  • Technical information: Your IP address, browser type, device information, and information about how you interact with our website.

Payment information is processed through our payment service providers. We do not directly store complete payment card details.

How We Collect Your Information

We may collect personal information:

  • Directly from you when you make a purchase, contact us, register for a course, or provide information for private lessons.

  • Automatically when you browse our website, including through cookies and similar technologies.

  • Through service providers that help us operate our website, process payments, deliver learning materials, and provide our Services.

  • Through third-party platforms when necessary to manage purchases, course access, or customer communications.

How We Use Your Personal Information

We use personal information for the following purposes:

Providing Our Products and Services

To process orders, deliver e-books and digital learning materials, provide access to online courses, arrange private lessons, and manage customer accounts.

Private Lesson Management

To understand students' learning needs, assign suitable teachers, coordinate lesson scheduling, and communicate about lessons.

Customer Support and Communication

To respond to inquiries, provide assistance, send purchase confirmations, and communicate important information about our products and services.

Marketing and Communications

To send newsletters, educational content, promotional offers, or other marketing communications where permitted by applicable law.

You may unsubscribe from marketing emails at any time using the unsubscribe link provided.

Website Improvement and Analytics

To understand how visitors use our website, monitor performance, and improve our products, content, and customer experience.

Security and Legal Obligations

To prevent fraud, protect our website and Services, maintain appropriate business records, and comply with applicable legal requirements.

Legal Bases for Processing

Where the General Data Protection Regulation (GDPR) applies, we process personal information on one or more of the following legal bases:

  • Performance of a contract: When processing is necessary to fulfill purchases, provide courses, arrange private lessons, or deliver other Services.

  • Legal obligations: When processing is necessary to comply with applicable accounting, tax, or other legal requirements.

  • Legitimate interests: When necessary for activities such as customer support, website security, fraud prevention, and improving our Services, provided these interests are not overridden by your rights and freedoms.

  • Consent: When required for activities such as certain marketing communications, advertising technologies, or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time.

How We Share Personal Information

We may share personal information with trusted service providers when necessary to operate our business and deliver our Services.

These may include:

  • Shopify: For website hosting, online store management, order processing, and related services.

  • Thinkific: For providing access to online courses and managing course-related information.

  • Payment service providers: For securely processing payments and transactions.

  • Private lesson teachers: For arranging and delivering lessons, including access to relevant student information such as contact details, learning goals, and scheduling preferences.

  • Email and messaging providers: For customer communication, including WhatsApp for private lesson coordination, and, where applicable, marketing emails.

  • Analytics and advertising providers: Where such services are used, for website performance measurement and permitted marketing activities.

We may also disclose personal information when required by law, to protect our legal rights, or when you have requested or authorized the disclosure.

We do not sell personal information in exchange for monetary compensation. Certain advertising-related disclosures may nevertheless be classified as a "sale" or "sharing" under applicable privacy laws.

Relationship with Shopify

Our website and online store are powered by Shopify.

Shopify collects and processes certain personal information when visitors access or use our store, including information required to operate the platform, process transactions, maintain security, and provide related services.

Information submitted through our store may be shared with Shopify and its service providers, including providers located outside your country of residence.

Depending on our Shopify settings, certain enhanced services may involve Shopify processing information about interactions with our store and other merchants. For those activities, Shopify may act as an independent data controller.

For more information, please review the Shopify Consumer Privacy Policy or visit the Shopify Privacy Portal.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Ensure the website and checkout function correctly.

  • Remember preferences and improve website functionality.

  • Understand website traffic and performance.

  • Support analytics and advertising activities where applicable.

Where required by law, we request consent before using non-essential cookies or tracking technologies.

You can manage your cookie preferences through the options provided on our website, where available, or through your browser settings.

Your Privacy Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

  • Access: Request information about the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete information.

  • Deletion: Request deletion of your personal information, subject to applicable legal exceptions.

  • Data portability: Request a copy of certain personal information in a structured, commonly used format.

  • Restriction: Request that we limit certain processing activities.

  • Objection: Object to certain uses of your personal information.

  • Withdrawal of consent: Withdraw consent where processing is based on consent.

You may exercise these rights by contacting us using the details provided below.

We may need to verify your identity before processing certain requests.

Advertising and Data Sharing Preferences

Depending on where you reside, you may have the right to opt out of certain uses or disclosures of your personal information for targeted advertising.

You can manage applicable preferences through our Data Sharing Opt-Out page.

Where applicable, we also recognize Global Privacy Control signals in accordance with our Shopify privacy settings and relevant laws.

Children's Privacy

Some of our educational services may be used by students under the age of 18.

Where required by applicable law, we obtain or rely on appropriate parental or guardian authorization before collecting or processing a minor's personal information.

Personal information relating to younger students is used only as necessary to arrange, provide, and manage the relevant educational services, or for other purposes permitted by applicable law.

Parents or legal guardians may contact us with questions or requests regarding a minor's personal information.

Data Security and Retention

We take reasonable measures to protect personal information against unauthorized access, disclosure, alteration, or loss.

However, no method of electronic transmission or storage is completely secure.

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including providing our Services, maintaining customer accounts, fulfilling legal obligations, resolving disputes, and protecting our legitimate business interests.

Retention periods depend on the type of information, the purpose for which it was collected, and applicable legal requirements.

International Data Transfers

Some of our service providers may process or store personal information outside the Netherlands or the European Economic Area.

Where required by applicable law, international transfers are subject to appropriate safeguards, such as adequacy decisions, Standard Contractual Clauses, or other recognized transfer mechanisms.

Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services.

These third parties may have their own privacy policies and data protection practices.

We encourage you to review their policies before providing personal information.

Complaints

If you have concerns about how we process your personal information, please contact us so we can address your inquiry.

If you are located in the European Economic Area, you may also lodge a complaint with a competent data protection authority.

In the Netherlands, the relevant supervisory authority is the Autoriteit Persoonsgegevens.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, or applicable legal requirements.

Any updates will be published on this page, and the "Last updated" date will be revised accordingly.

Where required by law, we will provide additional notice of significant changes.

Contact

For questions about this Privacy Policy or to exercise your privacy rights, please contact:

JustinesFrench
Operated by Learn French With Justine
The Netherlands
Email: hello@learnfrenchwithjustine.com

Additional business contact details are available in our Contact Information.

For the purposes of applicable data protection laws, Learn French With Justine is the data controller of the personal information processed for its own business activities.